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Transportation Management

Extensive
Capacity

Our van line-agnostic model utilizes over 600 independent service providers and nearly 1,100 unique quality service providers supporting an average of nearly 335 million pounds of annual tonnage.

Diverse Service
Provider Network

We work with partners of various sizes and scales, both VL affiliated and non-affiliated.

Enhanced Focus on
Core Competencies

Our support lets partners concentrate on packing, linehaul transportation, delivery, and storage.

Quality Service Providers and Market Leadership

Industry-Leading Customer Service.

Move Masters' core competency is delivering exceptional customer service and driving your business growth. Our success is built on a highly qualified workforce, low employee turnover, and a secure IT management system. Our system ensures success with real-time scoring data, allowing our partners to consistently outperform competitors in customer satisfaction and survey return rates. We believe in profiting through helping and serving well.

Non-affiliated partners also benefit from Move Master’s growth, backed by TMM’s nearly 40% market share over the past three years.
Market
Share
%
Satisfied
MM/TMM 40% 98%
Other 60% 87%
Industry 100% 90%

Expansive Network

Van Line-Agnostic Network Capacity
Customizable Quality
Service Options
Increased Customer Satisfaction
Scalability
Flexible Shipment
Utilization
No minimum Tonnage Requirement
Dynamic Load Organization
Transparent
Competitive Pricing
Economies of Scale
Predictable Cost Structure

Move Masters Network Benefits Comparison

Metric
Move masters logo Company "A" Using
Move Masters
Company "B" NOT using
Move Masters
Customer Satisfaction 98% 90% (industry avg.)
Overhead Cost Reduction 40% 0%
Volume of Moves Managed 2x more than the nearest competitor Baseline
Operational Efficiency 30% increase in efficiency Standard
Pricing Transparency High Low
Flexibility and Scalability High Low

Cost Savings w/
Move Masters
Customer Service Management Model

01
Offers full flexibility for agents to manage any number of shipments within the MM network, with no minimum requirements.
02
Approximately 35% of overhead costs associated with a traditional VL are eliminated by MM's management services.
03
MM estimates an annual cost savings of around $14 million by reducing labor and training expenses across its entire customer base through its management services and IT systems, as demonstrated by individual company savings examples.

Cost Savings with MM CS Only:

Flexibility Across Seasonal Demands

Example Agent
Fixed Costs
(Traditional)
Variable Costs
w/ MM
Savings During
Peak
Savings During
Non-Peak
Impact on Net
Revenue
Agent "A"
 Manages CS staffing
internally		 No MM CS-Only
services		 Manages all hiring, training, and benefits
internally		 0% Savings. Fixed labor expenses
remain		 0% savings
Agent "B"
 Employ some FTEs
year-round		 Uses MM for
peak/non-peak
adjustments		 20% savings on
peak staffing		 30% savings during
slower periods		 +10% overall
Agent "C"
 No FTEs; fully reliant
on MM		 Managed entirely by
MM		 25% savings with MM managing
all CS		 40% with no fixed
costs.		 +20% overall

Examples of Customer Service Only Cost Savings

Example 1:

Company A Before Move Masters After Move Masters Savings
Annual CS costs $1.1 million $720k 35%
Staff Cost Savings $400k $280k 30%
Overhead $500k $300k 40%

Example 2:

Company A Before Move Masters After Move Masters Savings
Annual CS costs $365k $245k 35%
Staff Cost Savings $120k $85k 30%
Overhead $150k $90k 40%

Customer Service Only Model

Van Line A

Partner Example

Customer Performance
Average (CPS)

4.13

CPS Average
After MM

4.59

CPS
Difference

11%

Move
Coordinator

4.02

Move Coordinator
After MM

4.57

Move Coordinator
Difference

14%

Willingness to
Recommend (WTR)

70%

WTR
After MM

88%

WTR
Difference

18%

Van Line B

Partner Example

Move Coordinator
Average (MCA)

4.00

MCA
After MM

4.21

MCA
Difference

5%

WTR

3.56

WTR
After MM

4.04

WTR
Difference

13%

Overall Average

4.18

Overall Average
After MM

4.40

Overall Average
Difference

5%

Claims Management

Protection Level
Cost
Coverage
Additional Information
Customer Selects Full Replacement Value (FRV)
 Retained by Booking Agent Typically, @ $6.00 per pound
  • Revenue from coverage sold by the Booking Agent is retained by the Booking Agent.
  • Move Master's withholds 4% Transit Protection fee from Linehaul
Basic Released Value Protection
 No additional cost; standard minimal coverage applies. $0.60 per pound Move Masters does not retain 4% Transit Protection fee
MM provides claims management in both scenarios under Additional Information to include claims payments and chargebacks*
4% fee reduces service provider liability to 1.25 cwt, except in cases of negligence.*

* Subject to the Individual Shipper Terms and Conditions

Unlock Revenue Potential!

Scenario
Annual Shipments
Customer FRV Opt-in Rate
Claim Rate
FRV Coverage Fee
Total Revenue from FRV
Key Takeaway
Moderate Opt-in, Moderate Claims 1,000 50% 15% $6/lb. +$80k/ yr Significant boost to profit margin through FRV retention.
High Opt-in, Lower Claims 1,000 60% 10% $6/lb. +$90k/ yr Higher revenue with fewer claims impacting income.
High Opt-in, Minimal Claims 1,000 70% 5% $6/lb. +$120k/ yr Dramatic revenue increase with minimal claim impact.

Ready to boost your business and increase revenue?

Take these simple steps to get started and see the difference our partnership makes.

Please take a moment to review our COI Requirement, Terms & Conditions, and learn more about how to obtain a forwarding authority for your business.

  1. Use our online application to complete the document and have it automatically emailed to Move Masters.
  • - OR -
  1. Download and complete the application
  2. Email the completed application to contracts@movemasters.com
  3. Our team will be in touch with you shortly to discuss the next steps.
Become an Agent